Refund and Returns
Return Policy
At N.M.P.N Wellness, your care and satisfaction matter to us. If something isn't right with your order, we're here to help within the terms below.
Returns
You have 30 calendar days from the date you received your item to request a return. To be eligible:
- The item must be unused, unopened, and in its original packaging.
- For hygiene and safety reasons, opened or used skincare and aftercare products cannot be returned.
- You must provide your receipt or proof of purchase (the order number from our website).
No Refunds — Exchanges & Store Credit Only
We do not offer refunds. Once we receive and inspect your returned item, approved returns are eligible for an exchange or store credit only. We'll notify you by email once your return has been received and let you know the status of your exchange or credit.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We'll make it right with a replacement at no additional cost to you.
Shipping
You are responsible for the cost of shipping your item back to us. Original and return shipping costs are non-refundable.
How to Start a Return
Email us at Nmpnwellness@gmail.com with your order number and reason for return, and our team will guide you through the next steps.